Madam Speaker, this is indeed a situation that concerns us. A closer look shows that all of this plays right into the hands of the airlines. A commissioner who receives complaints needs to be given the necessary tools to make progress and process complaints. The government should not take away or withhold resources from the commissioner, only to finally say that the system is not working and that the work needs to be outsourced. Complaints must be handled with full transparency.
Air passengers are families and individuals who pay to go on vacation and to travel and who are victims of injustice under the law and the regulations. They have a right to timely compensation, but they also have a right to be assured that the process is fair and transparent. That is a far cry from what is in place now. Can such assurance be provided? It might be possible. Would a parliamentary debate have perhaps provided that assurance? The answer is yes.
However, the reality is that by the time the study of Bill C‑30 is complete, there will not be time for us to ask the right questions and get to the bottom of things for the benefit of the public. Today, we are under a guillotine. The bill will be shoved down Parliament's throat, and all these questions will remain unanswered.