Mr. Speaker, I am very pleased to rise today to answer my colleague's questions about how we are addressing the needs of Canada's veterans. I appreciate her concern for veterans.
We owe a huge debt of gratitude to the brave men and women who have served Canada so well in times of war, in times of conflict, and in times of peace. The debt is even greater when a member of the Canadian Armed Forces becomes disabled as a result of doing his or her job. There is no doubt that we can always do better for them and their families, and we shall.
To be clear, in addition to implementing new benefits for veterans, Veterans Affairs processed over 37,000 claims last year. The 11,500 claims referenced in the report are in the process of being addressed. Some of them have actually come in very recently.
In the last year we have seen a 22% increase in the number of new applications for disability benefits. This is a good thing. It means that our efforts to reach out to veterans and encourage them to ask for the benefits they so rightly deserve are working.
Currently, of those applications in the queue, there are a few, 3,500, that are taking longer than we would like. We are taking action to resolve this. So far we have hired 250 new front-line staff to provide service to our veterans, and we are working on adding 150 more to improve our service level and thus reduce waiting times.
We are also streamlining both the process for applying for disability benefits and the decision-making process so that Canadian Forces members and veterans are approved faster for certain common conditions. In the past year, we have processed 27% more disability claims than in the previous year.
We have many initiatives under way to improve the services veterans and their families receive, and we are going to make them even more veteran-centric.
We are conducting a review of the financial benefits offered to veterans to determine how best to meet their needs and the needs of their families and to ensure that they have access to the right programs and services at the right time.
We will continue to work with the Department of National Defence to address closing the seam and addressing the transition period, because that is something we see as absolutely critical to their future.
In closing, we are working hard already to make sure that veterans and their families get the benefits they need when they need them. There is a lot of work to do. We have done a lot of work already. We are going to just keep going until we get it done.