Government Operations committee  These are valid questions, but my office doesn't have the capacity to assess whether there are many other cases similar to ArriveCAN. I would like to think that the Auditor General is doing this study as part of her normal work.

Government Operations committee  Mr. Moor, I'm going to ask you to comment on the following. Since the information about ArriveCAN has come to light, the RCMP is looking at ArriveCAN. The ombudsman procurement office has provided a report on the management gaps around ArriveCAN. The Auditor General has provided a report around the management gaps, financial gaps and documentation gaps around ArriveCAN.

Government Operations committee  PHAC asked the CBSA to assist it by developing a digital form. The first version of ArriveCAN was released six weeks later. Over the following two and a half years, the CBSA responded to the changing health requirements set out in over 80 orders in council by releasing 177 different versions of the app.

Government Operations committee  It's been asserted that the $50-million-plus cost of ArriveCAN has ballooned out of control. However, we heard today in your testimony that in fact, in the first year, $5 million was approved for the ArriveCAN system—not just the app, but the system.

Government Operations committee  There are two elements to ArriveCAN. On my mobile phone, I still have the ArriveCAN app. I used it a couple of weeks ago to return to Canada. One of the things the Auditor General did point out was that the benefits from ArriveCAN are still ongoing.

Government Operations committee  I don't mean to interrupt my honourable colleague's train of thought, but I just want to know the relevance here. This is the ArriveCAN study and we are looking into ArriveCAN, not CARM, so I would kindly ask my colleague to establish the relevance to the study on ArriveCAN. Thank you.

Government Operations committee  For example, a cost centre manager may well have been observing and seeing that the individual on the invoice had done 30 hours. However, they may not have been allocated to specifically ArriveCAN. This is what I said at the start of this evidence: We did a mistake in not setting up a separate ArriveCAN cost centre code from year one. When we were receiving an invoice, we would say, yes, those 30 hours have been done, but we weren't coding it between ArriveCAN or operational expenditures or elsewhere.

Government Operations committee  ArriveCAN is still in operation. I actually used it myself a couple of weeks ago to return to Canada. About 300,000 people a month use it, so about 3.6 million people use it. There are big advantages to using ArriveCAN.

Government Operations committee  That was not being provided by the paper-based system, and the Auditor General recognizes that in her report. In terms of efficiency, it's also clear that the ArriveCAN app was costing around about a dollar per person. We had 60 million travellers processed, and it was around about $60 million in terms of the cost. That compares to three dollars per person with the paper-based system.

Government Operations committee  When you look at value for money, you see that the paper-based system was around three dollars per unit, whereas the ArriveCAN system is about one dollar per unit, or one dollar per traveller. It was more efficient than the paper-based system. It was actually also much more effective than the paper-based system.

Government Operations committee  It was my understanding that things were changing very much at the last minute, and then that had to be coded to allow us to update ArriveCAN at the time. It was very complex, it was very difficult and very long hours were being worked.

Government Operations committee  There's an error of $60 million with ArriveCAN that Canadians are frustrated with and, again, you're disappointed. I'm going to ask you again. With being disappointed in the contents of the report and how damning it was about the financial practices and record-keeping, you're not going to rule out that executives at the CBSA this year are going to get performance bonuses based on what we now know with ArriveCAN.

Government Operations committee  The actual advertising is being done largely by third parties. While I was on the plane coming back, it was Air Canada that was saying to use ArriveCAN because it would speed up your border process. We're also seeing at the airports extensive advertising on the benefits of ArriveCAN.

Government Operations committee  I do apologize, but that is such a tenuous thread, if I can even call it that. Again, may I remind the chair that we're here on a constituency week to study ArriveCAN, and I'd prefer us to focus on ArriveCAN. What is the link to CARM? I don't see it, Mr. Chair.

Government Operations committee  How much money does CBSA transfer to Service Canada annually for call centres? Does the $6 million pertain to the ArriveCAN app only, or does it include a bunch of other CBSA sectors? How much is currently being spent on advertising to maintain the app and inform people on how to use it?