Government Operations committee  There is a requirement for initial application for the guaranteed income supplement, but for the last number of years, I believe the last two or three years, we've had an automatic renewal. So once you've entered the GIS system, there is a process through which, based on CRA tax

Government Operations committee  We have a very active program. In fact, in advance of people's 65th birthday we have a major outreach campaign to send out presumptive applications to people who we know might be eligible. So to the extent that we have data that there are individuals approaching their 65th birthd

Government Operations committee  Part of our strategic review, as I noted earlier, our plan, is to achieve savings equivalent to 600 full-time equivalent jobs over the course of three years. Those are through automation and efficiencies. Those aren't simply cuts. There's actually a strategy with various releases

Government Operations committee  It's important to distinguish between the front-counter Service Canada Centre presence and the back-office processing capacity. When you were referring to the job reductions over the next two or three years in Montague, that is back-office claims processing, which works on a nati

Government Operations committee  I'm afraid I don't have those statistics on hand, but certainly they're available. I'd be happy to provide them to the committee.

Human Resources committee  We can certainly take that suggestion on. We've implemented a new reconsideration phase, as you may know, within EI, where we do that initial review and we give the client the result of that review. We can certainly undertake to look at the quality of the instructions around the

Human Resources committee  We are currently expanding our collaboration between Service Canada and Veterans Affairs Canada. There are Veterans Affairs Canada staff in our service centres to take in applications, but not to process them. It is the department that is responsible for processing applications.