Citizenship and Immigration committee  Yes. I think it would be helpful to know if there were particular benefits that Ms. Kwan was concerned about. The CERB has obviously been the focal point, and a few other benefits that Minister Qualtrough has—

Citizenship and Immigration committee  As the minister noted in his remarks earlier this morning, the next steps are [Technical difficulty—Editor] and how the college proceeds with its bylaws. That would be [Technical difficulty—Editor]

Citizenship and Immigration committee  Thank you, Madam Chair, for the question. In the COVID context, we are triaging how we are looking at the work permit application, starting, obviously, with health and other essential services. It doesn't mean that other work permits are not being looked at, but there is a triag

Citizenship and Immigration committee  Thank you very much, Madam Chair, and members of the committee. As officials at IRCC, we have responded, adapted and transformed our work since the beginning of the pandemic in order to serve our clients better while protecting the health and safety of our communities and of our

Citizenship and Immigration committee  I apologize, Madam Chair and Clerk. I had actually pressed the button to French when I spoke French. I will press it again and hope for the best. I'm really sorry.

Citizenship and Immigration committee  I pressed the button for the French channel. I want to continue my presentation. Is that okay?

Citizenship and Immigration committee  Perfect. For our employees who work with settlement agencies, we quickly innovated to create an electronic signature tool. This made it possible to finalize funding negotiations and ensure continuity of service for newcomers. Our call centre agents needed to use new software o

Citizenship and Immigration committee  Thank you, Madam Chair, for the question. There is always a lot of interest in the parents and grandparents program. That's a very interesting suggestion by the member about weighting and taking into account past applications. I actually don't know the answer to the question, b

Citizenship and Immigration committee  That's another good question. I know that the government was very pleased to be able to offer that possibility of extended members. As for the exact number, I'm going to turn to my colleague, Mr. Mills, who will have the processing figures for you. Mr. Mills.

Citizenship and Immigration committee  I will turn to my colleague Mr. Mills on the adoption question, but it's certainly a process that we do care about, and we are looking into these situations and learning from them. Mr. Mills, would you wish to add anything?

Citizenship and Immigration committee  I would have to look back at the precise numbers, but the member is correct. The parents and grandparents program has certainly been through a number of different iterations. We have tried a number of different approaches, and the demand for the program has always been quite sign

Citizenship and Immigration committee  I could come back with further details on some of the structure and the approach if that is helpful.

Citizenship and Immigration committee  Thank you. I'll turn to Mr. Mills.

Citizenship and Immigration committee  Thank you. That's a really important question into how we're processing. I'm going to ask Mr. Mills to answer how we're handling that and, in particular, how during COVID we've made some adjustments, which he will tell you about.

Citizenship and Immigration committee  Thank you for the question. I really like the spirit behind that question. We are pleased and proud to appear before the committee for a third time. We try to provide clear and transparent information. We have a lot of respect for the role of Parliament and of all its members.