Veterans Affairs committee  I would say that the intention is the opposite. Having a contract will allow the case managers to have more time engaging, building relationships, doing follow-up with their veterans, having those meaningful discussions and moving forward. That is the intention that we have been

Veterans Affairs committee  With regard to the quality assurance of the case files, we have different levels. There are managers doing quality assurance for job compliance. We also have a case management unit that does the overall QA.

Veterans Affairs committee  For veterans who already use the rehabilitation program, medical and psychosocial rehabilitation services were extended during the migration and transition period. So no veterans who already had access to those services will be without them. As to veterans who are newcomers to t

Veterans Affairs committee  Information was sent to case managers to reassure them that the existing resources had been extended. For those few weeks, they were asked not to focus on rehabilitation services, but to focus instead on other medical and psychosocial needs.

Veterans Affairs committee  Precisely. The purpose and primary role of case managers remains unchanged. They will work with veterans on the department's behalf, and continue to make assessments, and plan and coordinate needs. They are also the ones who make the decisions. As to our partners, they will be

Veterans Affairs committee  We are expecting that the people have experience coordinating services and understanding the cases of veterans. As to the other providers, their expertise is in rehabilitation. We do not expect them to have experience with veterans, but rather to understand their needs.