What I would say is that we look very much at the level of activity in terms of complaints received. We also look at the report made annually by the agency--the most recent report is for 2005 activity--that reported on satisfaction levels in terms of how complaints were handled. In fact, the satisfaction ratings they noted were very high. They were in the order of 90%-plus for level one. There are different categories of complaints. Both categories rated very high in terms of customer satisfaction.
We also looked at the number of complaints that moved from the informal process into the more formal semi-judicial process. That level has remained very small, which gives us a great deal of assurance that, of the thousands of complaints that are looked at annually, only a very small number--for 2005 it was some seven complaints--were not resolved with the informal process and moved to a more semi-judicial process.
Those are two measures. One is that we are noticing that the level of complaint activity has remained relatively constant, that it is very consistent with the market shares of the carriers, which again is what we would expect in a stable market where there would be certain concerns raised with all of the participants for various reasons; the satisfaction rates, which are reported by the agency itself most recently through its annual report; and then how many of those complaints are actually resolved versus how many moved to a more formal process--all of those are considerations we took into account to assess success.