Thank you for inviting us to appear before the Standing Committee on Justice and Human Rights today.
Our agency is a federal not-for-profit corporation that was created in 1993 with a goal to provide a voice for persons harmed by serious crime in Canada. We offer advocacy, information resources, and emotional support to survivors. We're here today in support of Bill C-32, but we're calling for several amendments.
We believe that persons victimized by crime need to feel supported, retain their dignity, and be guaranteed a certain standard of treatment by our government. This bill means victims still go without legal status, a cause of action, or an appeal, should they not be satisfied. In my presentation today, I will highlight some of the amendments we are suggesting to strengthen this important legislation.
Information is power for victims, who are often left wondering what has happened, where to get help, or how their case will proceed. Bill C-32 addresses the need of victims for information, but it provides it to them only upon request. We feel that information should be offered to victims proactively. They should not have to request it given the trauma they've suffered and their general lack of knowledge about the criminal justice system or where to get help.
We also feel the language of the bill is too vague, in that it does not specify who is to provide this information to victims, how the information is provided, or how victims will even know they have such a right to request information. We cannot rely on the goodwill of professionals in the criminal justice system to provide the information. We must require them in legislation to do so. As such, we recommend the bill be amended to state:
Police and Crown prosecutors shall automatically provide victims of crime with:
general information about their rights under the Bill and how to exercise them, the criminal justice process, and support services available to them;
specific information about the progress of the case, including information relating to the investigation, prosecution and sentencing of the person who harmed them by the responding.
Information shall be provided to victims in the medium of their choosing, whether by mail, over the telephone or electronically.
Where a federal conviction has been secured, victims shall be provided instructions by the Crown's office on how to register with the PBC and CSC in order to receive information about the offender who harmed them.
With regard to the right to protection, the bill does not state which criminal justice authorities are responsible for the safety and security of victims, how victims' security will be considered in reality, or what reasonable and necessary measures are taken in each case. Without specifically requiring police and crowns to address these issues in each case where a victim raises concerns, victims' safety and protection may be overlooked. We recommend the bill be amended to state:
Police and Crown officials are responsible for consideration of the victim's security and privacy; and upon request of the victim, shall take reasonable and necessary measures to protect them from intimidation/retaliation, to protect their identity and privacy, and to provide access to testimonial aids. Where a victim raises a concern, each authority shall respond to the victim directly stating how the concern will be addressed.
With regard to the right to participation, the bill is unclear and does not specify to whom victims can convey their views or how their concerns will be formally addressed or acknowledged. We feel this bill is an important opportunity to ensure that judges make sure that victims who wish to be heard can do so at sentencing through impact statements, something that does not happen consistently across Canada currently. We recommend the bill be amended to state:
victims have a right to directly convey their views to police and Crown prosecutors about decisions to be made and that each entity must respond in a timely manner to indicate that the victim's concerns have been considered. Judges shall ensure that victims are provided an opportunity to address the court when the sentencing phase or sentencing hearings occur.
In Canada, our experience in working with victims of fraud tells us that restitution orders are very difficult for victims to enforce without incurring additional financial costs. Victims need practical help to enforce restitution orders, otherwise they are useless. It is especially difficult for victims to enforce such orders once the offender completes their sentence, and/or their parole period, because there's no longer an incentive for this offender to pay the balance of the order against them. Victims also commonly report to us that they have difficulty accessing information to help them gain access to funds they're owed because privacy laws protect the offender. We recommend the bill be amended to state:
each province and territory shall develop a restitution collection assistance program for victims based on the successful program currently offered to victims in the province of Saskatchewan.
I have some information about that and I can leave it with the clerk.
For rights to be meaningful in Canada, we feel that the victims bill of rights must offer appropriate recourse in the event that a victim's rights are infringed. In Bill C-32, the avenue for recourse is a requirement that federal departments and agencies establish internal mechanisms to receive and review complaints and then recommend remedial action. It does not state what recourse victims would have, if any, if internal complaint mechanisms did not resolve a situation to their satisfaction. We feel that this lack of recourse risks further aggravating and frustrating victims.
In the debates in the House, the minister said that the Office of the Federal Ombudsman for Victims of Crime will provide some of the recourse and redress to victims if there are failings within the provincial and territorial system, to assist victims in trying to alleviate their concerns. We are concerned because this bill does not specifically mention this office, and it is questionable what it can provide to victims when it has no investigative powers or jurisdiction to look at the failings of the provinces.
Paragraph 25(3)(c) requires every federal department agency or body to notify victims of the result of the complaint reviews and of the recommendations, if any were made. This is problematic as we see it, because departments are investigating themselves and are not even required to provide an official recommendation to address the complaint. Also, we know that since provinces are responsible for the administration of justice, most of the complaints are going to be related to provincial matters involving investigation and prosecution of cases, and not federal departments.
We recommend that the bill be amended to require that federal, provincial, and territorial departments that receive complaints from victims respond in writing to all complaints, including an explanation of policy change or other outcomes, even where department officials deem them minimal. Offices that investigate complaints shall also have the authority to require a curative or restorative remedy from FPT departments where it is found that a victim's rights were infringed, including requiring crowns and police officers to receive education about the bill or to write letters of apology where it is deemed a victim's rights are infringed.
There are other significant gaps in the bill that we wanted to highlight for you. We feel that it is lacking a clear right to support services in the aftermath of what has happened to victims. In the interests of community resiliency, we feel that victims must be guaranteed support services to help them recover. This bill should be amended to reflect this.
Another major concern of ours is that the bill does not apply to victims in the military, and we feel that it should be amended to include this group. We know that victims of sexual assault and harassment in the military have a particularly difficult experience. Recent research has highlighted the fact that those who file complaints face mockery, ostracism, and even threats. Victims clearly do not feel safe to come forward and report these crimes to superior officers.
Lastly, with regard to monitoring, implementation, and enforcement of this bill, we're concerned about how it's going to be enforced uniformly across Canada, since it is the provinces and territories that are responsible for the administration of justice. We believe it's critically important to monitor and assess how this legislation is implemented and enforced, so that in practice victims every day are not denied their rights.
We recommend that each province and territory establish an agency with an oversight function to help monitor the rights of victims and their fair treatment by criminal justice practitioners. Such offices may investigate both the statutory violations of victims' rights and alleged mistreatment by criminal justice practitioners in a neutral and objective manner. We feel that this office could also make recommendations to provincial and territorial authorities for change and should be required to report to the Policy Centre for Victim Issues annually about the number and circumstances of crime victims whose rights have been infringed.
We also recommend that the policy centre for victim issues provide a biannual monitoring report to Parliament so that criminal justice stakeholders and members of the public are aware of how victims' rights are being implemented and enforced, how many complaints are received, and how many are resolved to the victims' satisfaction while enhancing FTP cooperation in this regard.
To conclude, we view the Canadian victims bill of rights as a valuable piece of quasi-constitutional legislation that for the first time recognizes some of the needs of people who are harmed by crime in Canada. However, we feel that this bill requires victims to seek out the rights provided to them rather than being offered them automatically. It's also difficult to see how we're making victims' lives easier if we don't provide real recourse to them when their rights are violated. If we don't provide victims the ability to enforce their rights, the bill doesn't have the desired effect of changing the existing legal culture, which often excludes victims from criminal processes.
Nor will it hold criminal justice authorities to account in terms of respecting the rights it enshrines. We must do better than this for persons harmed by crime in Canada.
Thank you.