Bill C-52

Enhancing Transparency and Accountability in the Transportation System Act

An Act to enact the Air Transportation Accountability Act and to amend the Canada Transportation Act and the Canada Marine Act

Part 1 of this enactment enacts the Air Transportation Accountability Act , which creates a statutory framework to increase transparency and accountability in the air transportation sector, including by
(a) establishing requirements respecting the provision of information to the Minister of Transport by airport operators, air carriers and any entity providing flight-related services;
(b) requiring that airport operators take measures to help Canada meet its international obligations in respect of aeronautics, in accordance with directions issued by the Minister of Transport;
(c) authorizing the Governor in Council to make regulations respecting the development and implementation of service standards related to flights and flight-related services, including a dispute resolution process in respect of their development and publication requirements for information related to compliance with those standards;
(d) establishing requirements in respect of noise management committees and setting out notice and consultation requirements relating to aircraft noise;
(e) establishing requirements for airport authorities to create plans respecting climate change and climate change preparedness and authorizing the Governor in Council to make regulations respecting reporting requirements for those plans;
(f) requiring airport authorities to publish information respecting diversity among directors and senior management;
(g) providing a process by which to make complaints respecting notice and consultation requirements in relation to aircraft noise; and
(h) providing for an administration and enforcement mechanism that includes an administrative monetary penalty framework.
Part 2 amends the Canada Transportation Act to, among other things,
(a) authorize the Governor in Council to make regulations requiring certain persons to provide information for the purpose of supporting a transportation system that is accessible without undue obstacle to the mobility of all persons;
(b) allow the Minister of Transport and the Canadian Transportation Agency to make this information public; and
(c) authorize the Governor in Council to make regulations respecting a process for dealing with complaints relating to accessibility in relation to the transportation of persons with disabilities.
Part 3 amends the Canada Marine Act to, among other things,
(a) add principles that a port authority must observe when fixing port fees and a fee-related complaints process that is to be administered by the Canadian Transportation Agency;
(b) authorize the Governor in Council to make regulations respecting alternative dispute resolution in regards to disputes arising in respect of a lease relating to the operation of a port terminal; and
(c) allow the Agency to make rules respecting the fees to be paid in relation to the administration or enforcement of any provision of Part 1 of that Act, or the regulations under that Part, the administration or enforcement of which is the responsibility of the Agency.

Enhancing Transparency and Accountability in the Transportation System Act

[The Deputy Speaker, Chris d'Entremont]

I would ask the hon. member to make sure to keep his earpiece as far away from the microphone as he can.

The hon. parliamentary secretary. I will allow him to start from scratch.

[Kevin Lamoureux, Liberal, Winnipeg North, MB]

Mr. Speaker, the question is with respect to the Conservative Party and its approach to legislation.

Today, the debate is on legislation that is obviously going to help Canadian travellers. Conservatives say they support certain aspects in it, but they are voting against it. They do not want it to go to committee, it would appear. It is much like the vote we just had, and they voted against the Canada-Ukraine trade agreement. It is unbelievable. Why? They say they have some problems with it, yet on the other hand, they say they are international trade supporters.

My question for the Conservatives today is this. Why are they not consistent with respect to their votes on issues here on the floor of the House of Commons? They seem to be very reckless.

[Gerald Soroka, Conservative, Yellowhead, AB]

Mr. Speaker, I have to admit that the hon. member for Winnipeg North sure does talk a great game about how great the Liberal government is doing. However, even he has said it appears we are going to be making it better for air transportation passengers, but is it truly? No. That is the problem.

We gave the response that, yes, we would support the bill, in concept, because it could potentially help air transportation passengers, but that is the problem. It only looks like it is going to do it; it is not actually going to accomplish it. It is only going to come back with more regulations. What a surprise. That is the problem with our air transportation system already. It is highly burdened with over-regulation. We do not need more. We need short, clear, concise situations where passengers would know their rights, and the people who would be doing it would be upholding them.

[Andréanne Larouche, Bloc, Shefford, QC]

Mr. Speaker, as the Bloc Québécois has pointed out, Bill C‑52 gives the Minister of Transport a lot of freedom to proceed by regulation. That is raising many concerns among stakeholder organizations. As lawmakers, it allows us less control in performing our opposition role or in monitoring whether what is there is good, while giving the Minister of Transport too much power to introduce measures.

Will this really permit the creation of an advisory committee on the issue of noise in communities located near airports? Are the airports really going to prepare a plan to limit pollution? If the minister proceeds by regulation and if we have less power as lawmakers, we will not be able to properly carry out our opposition role.

I would like to know what my colleague thinks about these drawbacks.

[Gerald Soroka, Conservative, Yellowhead, AB]

Mr. Speaker, the hon. member has brought up very good points. There is a lot of ambiguity with this, because we do not know how much power the minister would grant himself or herself, nor what kinds of rules or regulations would need to be followed.

Also, is it going to truly protect not only the rights of air passengers but also the rights of the public, as she mentioned, with respect to noise pollution on the ground?

There is so much in the bill that needs to be addressed at committee, and I look forward to it being sent back to committee as quickly as possible.

[Tracy Gray, Conservative, Kelowna—Lake Country, BC]

Mr. Speaker, it is always a privilege to rise on behalf of the residents of Kelowna—Lake Country.

Today, I rise to speak to the government's legislation, Bill C-52, enhancing transparency and accountability in the transportation system act. The bill was initially introduced by the former minister of transport. Bill C-52 has far-reaching implications for Canada's transportation system, and as the official opposition, it is our duty to ensure it will truly meet the serious and ongoing concerns many Canadians have within the transportation sector.

The bill proposes to set publicly reported service standards for private sector companies and government agencies responsible for air travel at Canada's airports almost exclusively through regulations, which would be created by the minister and the cabinet.

Furthermore, it proposes to require airport authorities to formalize noise consultation processes and environmental standards, and to publish information on their directors and senior management. Finally, Bill C-52 aims to amend the Canada Marine Act regarding the setting of fees by Canadian port authorities.

First and foremost, the timing of the bill's introduction raises concerns. Bill C-52 was presented on June 20, just one day before the House recessed for the summer. That raises questions about the government's motivations and intentions. It is essential to consider whether the timing was chosen to deflect attention from previous travel-related crises and to create an impression of swift action.

Between the summers of 2022 and 2023, Canadian travellers faced a disastrous travel season with numerous flight cancellations and unacceptable delays. Previous to that was the disastrous mismanagement of passports that affected travellers, but that is a whole other issue. In particular, the Christmas travel season last year brought further chaos and frustration in airports. Those events highlighted the need for significant improvements in our transportation system.

However, the Liberals are focusing on announcements and consultations rather than delivering tangible results for Canadian travellers. What is their solution? It is to empower themselves further.

One of the most pressing issues within our transportation system is the backlog of complaints with the Canadian Transportation Agency, the CTA. This backlog has grown by 3,000 complaints per month and has resulted in a staggering 60,000 complaints now waiting to be adjudicated.

That backlog represents thousands of Canadian passengers who had their travel experiences disrupted or delayed, or had some form of service situation, and all those people are awaiting resolutions. Those passengers have been unable to resolve their compensation claims with airlines, and they have now been asked to wait over 18 months to have their complaints considered by the Canadian Transportation Agency.

This adds insult to injury and prolongs what could be serious problems. People are out-of-pocket, and airlines are not being held accountable for mismanagement and poor service.

Most recently, we heard damning reports of Air Canada's and WestJet's treatment of passengers with disabilities. For Air Canada, in one case in May, two employees, instead of being trained on the proper equipment, attempted to physically lift a passenger but ended up dropping him. In another report, a woman's ventilator was disconnected and a lift fell on her head. A man was forced to physically drag himself off a flight in Vancouver. Air Canada admitted it had violated federal accessibility regulations.

We heard that those passengers got notice, forgiveness and, hopefully, amends to which they are entitled, and Air Canada said it would be looking to ensure proper compliance. I am looking forward to ensuring that Air Canada's CEO will be appearing before the human resources committee I serve on, as we have called for him to testify and to explain to Canadians exactly how this airline intends to comply.

The latest example was from WestJet where a Paralympian was forced to lift herself up the stairs to the plane. It was reported that she commented that she was frustrated and humiliated, and there was a ramp within 50 metres.

All those situations are disturbing, disappointing and unacceptable for persons with disabilities to have gone through. Unfortunately, Bill C-52, which we are debating here today, does not provide solutions to eliminate the complaints backlog or set specific service standards within accountability mechanisms.

Federally regulated entities involved in air travel must also be held accountable for delays or cancellations. They include airlines, airports, the Canadian Air Transport Security Authority, Nav Canada and the Canada Border Services Agency. However, this legislation falls short of those expectations.

While the bill addresses some aspects of accountability and transparency, it fails to hold all relevant entities responsible for ensuring smooth and reliable air travel. A comprehensive approach to accountability should encompass all stakeholders involved in the travel experience. One of the significant concerns with Bill C-52 is the concentration of power in the hands of the minister and the cabinet to develop regulations in the future.

While regulatory flexibility can be useful, this bill does not include concrete improvements in legislation. We see this often with the Liberal government, where so much is left to regulation, which leads to uncertainty and lack of transparency. We saw this with the Internet censorship bill, Bill C-11, and with the disability benefits bill. Instead, this legislation relies on promises of future regulations, which raise concerns about vagueness and the potential for arbitrary decision-making. It is not even a band-aid. It is an IOU for a band-aid.

In a matter as critical as transportation where there is essential service provided, and the comfort and convenience of the Canadian people are at stake, it is crucial that regulations are well defined and not left to the discretion of the government and the minister of the day. The lack of this clear direction with specific remedies in this bill to address the long-standing problems in our transportation system is a significant shortcoming. While the bill aspires to enhance transparency and accountability in the transportation system, it fails to deliver. It fails to provide the concrete solutions to the issues that have been plaguing the system for years. As for the results and who will be held accountable, there are no answers in this legislation.

We need legislation that not only identifies problems but also provides tangible solutions. It is our responsibility as legislators to ensure that any legislation passed is effective and beneficial to the Canadian people. Bill C-52, as it stands, is lacking.

[The Speaker, Greg Fergus]

I apologize for interrupting the member for Kelowna—Lake Country in the middle of her speech.

It being four o'clock, pursuant to an order made Thursday, November 9, I now invite the hon. Deputy Prime Minister and Minister of Finance to make a statement.