To my good friend, Mr. Hoback, yes, of course, systems evolve and change.
The only way to measure if they've changed is to know where you started. It's like my saying that I'm going to drive to Edmonton, but I don't know where I am. I don't know whether I should go north, south, east, or west. I could be in Yellowknife or I could be in St. John's, Newfoundland. But I'm going to Edmonton and I'm going to get there. I might drive all the way around the world to get there because I went in the wrong direction; I ran into the ocean and said, “Ooh, now what?”
The idea of benchmarking—and everyone in every organization understands the term. The only way to know where you're headed is to know where you’ve started. If you don't, you could go in the wrong direction or you could go in the right direction. But you still don't know if you're headed in the right direction because you didn't know where you started. That's the idea.
Mr. Bouwer, you're absolutely right. Internally, this stuff goes on all the time. You're absolutely correct about the AG, by the way. I sit at public accounts. Your description of the AG is bang on. Consequently, we didn't ask for the Auditor General in this amendment because it was too limiting, quite frankly. Mr. Ferguson isn't mentioned in our amendment because of the limitations he has under statute to review, and the fact, as Mr. Lemieux, correctly pointed out, that we cannot tell him what he must do. We certainly can request something of him. He can take that under advisement and make a decision, yes or no. Right? It's the same thing we do at the public accounts committee; we can make suggestions to the Auditor General if we choose to and write reports back that say we would like to see something at some point from whomever. That's how it works.
As I say, if you're on your way to Edmonton, great city that it is—I was there last weekend. I knew that when I left Toronto, my starting point, I was flying west. I had a starting point to leave from. This is why you folks need to have a starting point. Otherwise, when you get to your destination in five years, you'll try to figure out what the next destination is and it'll take you 10 years to figure out how much it’s actually changed.
Mr. Bouwer, to your point that you do the internal thing, let's hope you do one of those really big internal pieces that gives you your benchmark that you absolutely need to go forward with. Otherwise, the question will remain an open question on CVS and the resources for it, on a continual basis, which does not need to be. I stress that: it does not need to be.
You can plug this hole once and for all by doing this. Then it's done and you will not have to continue to answer through the government—because they are the ones who will get the questions: how many do you have, how many do you need? We will do the dance of, “We have 700 brand-new.” “Yes, but they're out in the field, looking for pests.” “No, they're not.” “Yes, they are.”
We can fix this with this amendment and then it's done. I welcome the government's opportunity to help us fix that.
I'm going to end there, Chair, because I understand the bells will ring soon and I know you want to get to the naming of the bill.