Our refer-back process is discretionary. Obviously if we felt that somebody were going to have a difficult time going back on their own, we would definitely help them. If it were an employee who has had a difficult relationship with their manager and wanted to file a complaint, we might not force them to go back to the organization in that circumstance. So we do have discretion in our refer-back policy. It's a very good point.
On October 22nd, 2009. See this statement in context.