This is how things unfolded.
We diligently looked into the matter. I explained to you that we looked at the situation in England. The BBC, which is five times larger than us, was receiving approximately 80 requests per month. We considered that the population in England is 70 million whereas in Canada it is 35 million, in other words half.
So, without knowing quite what to expect, because until that point we had never been subject to the act, we got prepared to deal with that, with a team of three or four people, I believe.
Obviously, we were caught completely by surprise. And I should add, we were not the only ones. People at the Access to Information and Privacy Office were also caught by surprise. We had to sit down and work to respond all of a sudden to 500 or 600 requests we received in the first three or four months.
There was a bottleneck at the commissioner's office and in our offices. Since then, we have learned some lessons and have improved. I'll be the first to admit that we were not good at it, but that we have made a great deal of progress since then.
This is why I am proud to point you to Tab 1D. We got an F grade for performance in the first few months, but I can assure you that we are working very hard so as not to get the same grade the next time the commissioner examines the matter.