Yes. We do a lot of informal mediation. We try to process requests as quickly as possible. Our aim is to make sure that the person making the request receives the information they're entitled to. We stop investigating when the person receives the requested information. In 33% of cases, we stop investigating once the person gets an answer or the requested information. In 11% of cases, we have to issue a report stating that the complaint was justified and ordering the institution to provide an answer and give more information. That amounts to around 45% of cases where more information is provided or the response time is shorter.
