I believe the number of complaints we receive will increase, because institutions don't have the resources to handle more access to information requests dealing with a higher page count. With the way information is managed right now, a small request can generate a large number of pages.
It's one of the reasons why we need to improve the way we work. With better information management, we can respond to requests more quickly. However, if we don't have the resources and if information isn't properly managed, response times and extension requests will increase, and so will the number of complaints that my office will receive and have to deal with.