Right now, we're still testing the AI system because—as you know—we have to be careful. It has to be tested internally. We are using it for things like translation and any internal communications. We're allowed to use it for those.
Also, we are looking at starting to test a triage-type of AI process, because we are receiving over 6,000 complaints per year and they all have different subject titles. Right now, everything is done manually. We have great employees doing that, but it could help them know which bucket a complaint goes into. I know the technology exists, so it's something we're looking into.
I'm really close to Commissioner Dufresne, the Privacy Commissioner, so we have to be very careful in how we use AI and not breach anybody's privacy or put information out there that we hold as protected in our office. Therefore, we're very careful in terms of what we do with AI.