We are always looking at ways to do our work better. We have created tasks that employees are following. We are streamlining the process of everything.
We answer the phone. Sometimes it's just a question of asking our employees to contact the complainants and institutions verbally or physically visiting the offices, so the communication goes faster. We're trying to manage most of our cases informally and only use the order-making power in cases where it is completely necessary. Those are the types of things we do internally.