I wouldn't say they give up.
When you look at the system as a whole, we have very few complaints, just 3% of requests or 6,000 complaints. For us, that's a lot, but I'm not complaining about it. People are very patient in general. They accept the response times or are satisfied with the response they receive. They all have the right to file a complaint. For our part, we receive 3% of all access requests made to the federal government.