That's a very, very good question.
I will tell you it's because of the quality of the staff that I have. I am going to become emotional. I manage a team of 35 who really believe in the mandate, who go above and beyond.
Very often we can't be innovative and we can't be proactive. We're often reactive, because the demand is high.
However, I have a very small team. I have one person who does everything. There is no depth of capacity. We're 35 employees with the exact same obligations as every other department out there, plus our mandate. We work extremely hard, but we love what we do. We believe in what we do. We have fun doing it, which is probably why we were ranked first.
I think the only answer to that is to have the right people in the right jobs. They're all very collaborative and helpful. When someone is away, someone else picks it up. It's a wonderful team.