Thank you.
I appreciate it very much.
One of the questions—which I guess is related to a change in service that happened under the previous administration and which is still going through its implementation stages—deals with when a client of CRA comes into an office and has a decision to make with respect to wanting to speak to someone or to use a telephone.
Generally speaking, a lot of the concerns that I have received in my riding office revolve around the fact that the phone is positioned in such a way that the client can actually see the folks working inside who used to be able to help them at the counter and who now, unfortunately, aren't able to do that. Especially for a riding like mine, where I have a number of senior citizens who need to use the facilities on a regular basis and have found it very difficult, I wonder if you could comment on how that implementation is going, and also if there is a review that is going to take place that could potentially help some of these folks.