“Transparency” is an overused word, but the cost-effectiveness of delivery is tremendously important. Our research shows that between it being done well and being done poorly could be as much as 2% per year in terms of differential. Over a 40-year period, that basically means it costs twice as much to deliver $1 worth of pension. So I would encourage the insurance industry to be far more transparent than they've been to date about what in fact the costs are of being a customer of delivering pensions through their system.
The pension sector is in fact quite transparent. They have the numbers both on the benefit administration and the investment side as to what the costs are. There are no comparable numbers for the insurance industry, and I think that's a real problem.