With respect to what they're currently doing, if we had a program like this and we had these types of delays, we'd undertake a review and a strategic mapping to find out what's taking so long, what the steps are, and what's causing this. They seem to have no systematic approach to, first of all, how to find out what the problem is, and then how to fix it.
They have individual targets. If you file by amended return, they're supposed to process this within one year. Generally, you won't even get a letter within one year to say that they've acknowledged receiving it. It takes up to four or five years.
If they did a proper risk assessment on an initial filing, if they did that promptly within a month of receiving it, then ranked these files according to risk, and then actually put the resources to it.... Also, in terms of the resource question, if they actually had a program whereby industry could contribute people to their program, perhaps assigning them for a year, that would help their people. It would help their workload and it would also help cross-train their own science people.
That's a big problem. Their people just aren't adequately trained. Quite frankly, some of the best and brightest don't work there; they can't afford to work there. They work for industry or they work for the advisers. Anyone who's any good gets hired. They don't stay there. As a consequence, you end up with the people who are.... Well, you get the people you have there.