That's good. It's always nice to meet a member. There's an election coming up, by the way. You might want to vote for me.
Mr. Chairman, distinguished members, thank you for your invitation today.
Our written submission to the committee addresses three areas: contracting out in the federal government, retirement security for all, and the state of public science in Canada.
My remarks to the committee today will speak to the first of these three items. However, I welcome questions on the other two.
I am speaking on behalf of 59,000 professionals who are members of the Professional Institute of the Public Service of Canada, a majority of whom work in the federal public service.
These dedicated professionals and experienced public service employees work basically in many areas of the public sector. They are the financial experts who regulate Canada's financial systems; auditors and tax specialists at the Canada Revenue Agency who recoup taxes from corporations; and engineers who ensure that our bridges and roads are safe and sound, and so on.
The Professional Institute believes that the scale of growth in government contracting out harms the public interest, wastes scarce resources, and violates the terms of the Treasury Board's own policies. We recommend that the Treasury Board provide clear guidance to departments on how to cut back on outsourcing.
We also recommend that expenditures on professional and special services not be permitted to grow faster than the government's total personnel costs.
The Professional Institute is committed to working with the government to look at ways of finding savings by reducing outsourcing costs. The Public Service is dedicated to delivering the highest quality of service to Canadians at the lowest possible cost. This fall employees are preparing to participate in Treasury Board's pilot employee innovation program, and the Professional Institute has proceeded with its own initiative to develop cost-saving proposals in the workplaces.
Canadians need an intelligent and creative approach to delivering high-quality services more efficiently and at lower cost. Yet the past approach has been to relentlessly squeeze departments' and agencies' finances. Budget 2010 froze operating budget envelopes for federal departments. It also introduced a government-wide review of administrative costs. The budget continues to rotate departments through strategic expenditure reviews extracting 5% savings each year.
At the same time, we are spending millions of dollars each year on externally contracted services that could be provided more effectively and cheaply in-house.
Outsourcing, particularly of personnel, is among the fastest growing budget areas. Let me explain. The growth in government spending on professional and special services, and especially temporary help services, has been more rapid than total personnel costs, particularly since 2005. A recent Public Service Commission study found that the expenditures on temp help services nearly tripled between 1999-2000 and 2008-09, twice the rate of growth of indeterminate employees' salaries. Managers were found to be improperly using temp help services to address long-term staffing needs.
In the PSC's own study, the majority of temporary help contracts were justified by too much work and too little resources. The misuse of temporary help services risks undermining our politically neutral, independent, committed, and professional public service. It is also wasteful.
Managers may find it convenient to avoid the lengthy delays associated with internal staffing processes, but this comes at a high cost. Constant vigilance is required to reign in fees and to contain associated costs. Actual costs are typically higher than specified successful bids, since the winning bid becomes a foot in the door rather than the final amount.
For example, a 2007 management consulting contract at Indian and Northern Affairs was originally intended to last two months and cost $29,000. After 13 revisions of the contract, it ended up costing $243,000 and spanning almost three years.
In another case, Transport Canada made six modifications to a $580,000 IT consulting contract that was meant to last 12 months. In the end, the contract lasted three years and cost just under $3 million.
As managers become more and more dependent on private staffing firms, knowledge and skills are transferred out the door to the private sector. Government can become increasingly reliant on a handful of private firms that provide the outsourced service. Departments and agencies become less flexible in responding to changing needs and technology, and firms are able to charge additional rates for changing technology and services.
Mr. Chairman and members of the committee, thank you for your attention.