Good morning, Mr. Easter. Thank you, Chair, for listening to us.
My name is Kelly Doyle, and this is Katsue Masuda. She's my operating manager. We own and operate P.E.I.'s only 100% Japanese tour company. We've been based in Charlottetown for the last 18 years. We supply guides for a tour company all over the Maritimes: Nova Scotia, P.E.I. and New Brunswick. We also provide Japanese-speaking guides to Prince Edward Tours.
We employ a dozen drivers and a dozen guides each year. We are a unique company to P.E.I. We service a niche market to P.E.I. We're the only ones who service the Japanese industry. Because of the nature of our business, our clients are all Japanese, and that requires specialized staff. Our staff need to be fluent in Japanese and English, have a good understanding of Japanese culture, and have knowledge of P.E.I. and Anne of Green Gables, which is the best-known attraction to the Japanese people.
As we have proven in the past with our job bank search, it's very difficult to find Canadian landed immigrants to fill these positions as guides. We need these professionals to maintain the quality of our services to the industry. This job requires fluency in Japanese language, both written and oral, and it also requires an in-depth knowledge of Japanese culture and customs. We believe it is extremely difficult to find Canadians to meet these requirements or to train Canadians to learn the culture and the Japanese language. It's just difficult for Canadians to learn Japanese.
Our customers often say that it has been their dream for many years and decades to come to P.E.I. We feel obligated to supply a professional guiding service to them once they get here.
Some Japanese permanent residents do live in P.E.I. However, they are mostly housewives with children. It's very difficult to find people to work late nights and early mornings, which we do a lot of at the airports. Most of them who are looking for a job are looking for a year-round job, not something for six months.
There are a lot of Japanese landed immigrants living in the Vancouver and Toronto areas. However, it's difficult to hire them in Prince Edward Island. We do try to attract them every year for a six-month position. There are a few Japanese with working holiday maker visas. These are young people under the age of 30 who can travel and work anywhere in Canada. However, these young people often lack experience in working, or any experience, and most of them don't speak very much English at all. They're really not much good for our positions because of their youth and because they can only stay for one year.
These positions require good experience in the Japanese tourism industry, with good customer relation skills and fluency in English. Once we hire these people and train them, it's very difficult to get the working permits to get them back for the next season, which means we just spent effort, a lot of money, and a lot of time by Ms. Masuda here to train these people. There was a lot of effort on their part to learn how to professionally guide on P.E.I. and learn all about Anne of Green Gables and Lucy Maud Montgomery.
Here's one thought for our tourism industry, though. Our biggest draw is the Anne of Green Gables place in Cavendish. This place closes on December 1, and it doesn't open until April 14. We've asked them on numerous occasions to open for us, and they just won't. If Parks Canada could find it in their heart to let us open by appointment, it would help us stop turning down our customers in Toronto and Vancouver who are asking to come in the winter months. We might be able to bring more of the tourism industry partly to P.E.I. in the wintertime. We could actually grow this industry a little bit if that house opened for us. Anyway, that's just a thought, if that could ever happen.
Our immediate problem, however, is the guide problem. Each year, we have some experienced guides willing to come back and work with us for the season. As a result of hiring these skilled foreign workers, there will be more Canadian jobs created in the tourism industry. As I said, right now we are hiring 12 full-time and part-time Canadian drivers, and would like to hire more accordingly. If more Japanese people come to Canada and P.E.I., then they will utilize more restaurants, accommodations, gift shops and other tourism attractions. They'll also leave a lot more yen in Canada than they usually do.
They are very good spenders, by the way. The Japanese leave a very small footprint here, and they're very cordial, nice tourists. I think P.E.I. would miss them if they didn't come here every year.
If we don't have skilled guides, we will have to turn some business down, as we did this year. We had to turn down some business, because we didn't have our guides. The guides we do have here, we actually brought them to the point of working a lot of overtime, which is very costly for me. They like to enjoy P.E.I. and don't like to work 50-60 hours per week, either. It's all because of a shortage of young ladies who are willing to come here. I just can't get them here. We understand why the government put such laws and regulations into place to protect Canadian jobs. However, because of the nature of our business and the uniqueness of it, it forces us to import temporary foreign workers for these positions.
Currently, the temporary foreign worker program is not reliable and is very unpredictable. This spring, we applied for three temporary foreign worker permits and got approved within two weeks for one of them, but the other one took four months. By the time we got the girl to P.E.I., it was July, and we missed two or three of our busiest months by overworking our other girls and actually turning down some business.
The temporary foreign worker program has been our problem consistently for 10 years now, and it costs companies thousands of dollars in applications and time. These are costs that are really difficult to chew up every year for a small company that runs for six months of the year.
In closing, this application process takes too much time and is very unpredictable. We at PEI Select Tours are expected to provide professional guides who are fluent in Japanese for these clients. We rely on these experienced guides to work with us, and if the visa is not issued in time, it leaves us no time to hire or train new guides. It takes a year, by the way, to train a guide, not to mention that airline tickets skyrocket in June. When we finally know we can get a ticket, it has actually doubled in price from the time when we could have bought one.
These people know what I'm talking about for the temporary foreign worker program. I'm sure you know what I'm talking about. The way the system stands right now, it's very difficult for P.E.I. and our business.
Thank you very much for your time. From Katsue and me, thank you very much.