Let's talk first about the credit card fee. It is a challenge, and it's become a particular challenge in this environment. The reasons for that you'll probably intuit.
One is that people are tending to use cards more than they are cash. They're tending to use tap. Although we appreciate the fact that the credit card companies raised their tap limits to $250 from $100, Interac was unable to do that. The net effect is that the costs are going up significantly because credit is more costly to accept by far than debit. While contactless payment has helped in the public health environment, it has also meant that the average cost of a transaction has gone up significantly.
The second issue, of course, is that there's a great deal more online ordering relative to bricks and mortar, and there is no cash at all in online as you well know. Debit is not particularly well set up for online. It is present, but it is relatively anaemic in that space compared to the almost ubiquitous ability to use it in bricks and mortar. In consequence, tap limits are higher. If you're buying groceries for a family, $100 doesn't go very far. Obviously a $250 limit will impel people to be more likely to choose credit.
For all of those reasons we anticipate our costs spiking during this period, and a number of grocers in particular pointed that out. The net effect of that is, frankly, higher grocery prices for Canadians. It's a simple issue that it's an input cost. Certainly on that side we are concerned about it.
We feel that the voluntary commitments, frankly, have run their useful course for a variety of reasons, some of which are unrelated to COVID-19, but, no question, it's a big issue. It's not as big a challenge as rent, because for many retailers they're not putting many transactions through at all, but it certainly is a significant issue for them.