To shed some light on this concept, I'll talk about the three stages of regional economic development.
The first stage is computer equipment: infrastructure, telecommunications, industrial parks, ports and highways, to name a few. They're essential, but still not enough.
Then there's software: supporting businesses in terms of productivity, innovation, exports, tax credits, and so on. That's essential, but it's not enough.
What's missing is the organization of all that and making the connections, what I call “orgware”. Let's say companies want to export. They have to be more productive and they have to solicit markets. They also need to ensure workforce training and funding. All this means a lot of elements and different stakeholders would be mobilized for export.
Well, someone needs to coordinate the strategy. Currently, in the regions, particularly in Quebec, there are no stakeholders playing that role to prevent work from being done in silos. It's about having a coherent strategy across all of those elements and engaging companies in what I would say is far upstream, meaning the initiation of projects on the ground.
What I propose is for organizations like the Business Development Bank of Canada, or a department like Canada Economic Development, to try and do more work on the ground. I know they're already doing a lot, but they should be out there a lot more and paying more attention to the projects that require coordination. Coordination is not always included in project‑related budget envelopes; it comes out of salaries, and government programs often don't like paying salaries. In some cases, such as collective projects, that's what will be needed to put things together.
I could summarize the operationalization in two points: really working upstream on the ground with companies and making sure things are done collectively.