Thank you for that question.
Yes, indeed, we have reduced the time. I won't hide from you the fact that it has required an enormous effort.
The increase in the number of passports issued over the last year indicates the size of the increase in demand. We have actually issued 45% to 46% more passports this year, since April, than we did in a similar period last year. That means we are predicting somewhere around 4.7 million passports will be issued this year. Those are the bare numbers.
In terms of the service standards, I have here my head of passports, who can answer in a little more detail if you like, but basically at one point earlier this year we were dealing with a 60-day wait time for mail-in applications. I should explain that most passports in Canada are obtained through our offices, of which we have 33 in Canada; those passports are issued within the service standards of 10 business days, so in terms of wait times, we're really talking about the mail-in applications.
At one point earlier this summer the mail-in wait times were around 60 days before you would get a passport. Our service standards there are 20 working days. We're now down somewhere around 25 to 28 working days, so there have been significant improvements in our service standards for mail-ins.