Yes.
I was interested in your testimony about the fact that you have managed to hit a point where there are some improvements. If we think about the 1,600 Canadians who received emergency assistance, that included the terrorist attacks in Mumbai and also the situation with the tsunami in 2004. Because this is public testimony, I don't want to ask any questions that in any way would compromise your situation, your ability to be able to serve Canadians. I know you are going to craft your answer with that in mind. I am just wondering if you could give the committee an idea of some of the specific steps you have made that have led to an improvement.
The reason for my question is that I think it leads to a better understanding on the part of travelling Canadians if they understand what you're doing and why you are doing it, so that they can respond appropriately, so that you can serve them better.