My colleague will probably say a few words, too, but basically, as we've said, we are constantly looking for ways to improve the services. We do have, in particular, a very structured process of lessons learned for large events. Also, within the last two years, since the branch was established, we have biannual consular round tables, where we invite both stakeholders and non-governmental people for discussions under Chatham House Rules. We've only had two so far. The first one was a general one, largely with the industry. The second one focused on children's issues, abductions. The third one will be organized some time early next year on a theme. But this offers us a chance to reach out to stakeholders, to non-governmental organizations, to discuss, under Chatham House Rules, a specific nexus of issues and gather more information and perceptions and have a discussion, which can very well lead to follow-up.
On November 3rd, 2009. See this statement in context.