I couldn't agree with you more on that.
Mr. Hodge, there's an expression here in Canada, “all hat”. There's concern about the complaints commissioner being “all hat”--in other words, what's underneath is of question. I'm just curious as to your point of view. If we have a commissioner who is not able to do more than take in information, and there's a requirement, as you probably know, that they have two to play with--in this case it's up to both players to decide whether they're going to participate in the process--then it's very difficult to make any headway with these limitations. So the commissioner takes in information, and if she determines they can go ahead, that's predicated on the participation of both parties. As you know, if there are complaints or concerns of one over the other, you could easily say no thank you.
In terms of the people you work with, isn't it important to have “fair play and daylight”, that the rules apply to both sides equally, and that both would have to participate in some form? We can argue around what the rules of engagement are, but isn't it important to have those who have concerns and the companies responsible both involved? If they're not involved, then there are questions about due process.