Thank you, Mr. Chair and colleagues. It's good to be here with you.
As you know, I support Minister Baird in two areas, in the Americas and also in consular affairs. I'll give you a brief overview of our Americas work first.
Recognizing the importance of our own hemisphere, you may recall that Prime Minister Harper made the Americas a foreign policy priority in 2007. So here we are, six years on, and I can tell you that our engagement in the region is very strong. We remain deeply committed to the three pillars of the Americas' strategy, which is to a more prosperous, a more secure, and a more democratic hemisphere. Hélène and I were talking earlier about how important each of those three pillars are. It's like a three-legged stool, without one of those pillars the stool tips over. Canada is working with our partners to increase economic opportunity, to strengthen security in institutions, and to foster lasting relationships, because that is the way people work together.
I can also tell you that I believe we've achieved concrete results in each of these areas. On increasing economic opportunity, the Americas, as big emerging markets, of course present great opportunities for Canada. We have more free trade agreements in the Americas than in any other region of the world—in fact, with the rest of the world combined—and we continue to work hard to increase trade and investment throughout the hemisphere. I should say we really believe this kind of economic growth and economic dynamism is going to bring greater social supports to countries in the Americas, and greater equality, which is a real issue for many of our neighbours.
Most recently, Canada gained observer status in the Pacific Alliance. For those who don't know, this is a very new trade agreement begun by Mexico, Peru, Chile, and Colombia, and Canada is an observer to that alliance now. We also contributed greatly through our Canadian companies to a $600 million, world-class international airport in Quito, Ecuador. I had the pleasure of being there to see that launched. This past February, I also was privileged to announce a coming into force of the latest free trade agreement in the Americas, the one with Panama. Panama is a country that boasts one of the fastest-growing markets in our hemisphere. It's also a strategic gateway to Latin America. You may be interested to know that our trading relationship with Panama increased by 62% in less than four years, so this agreement is going to open even more doors.
Strengthening security in institutions, increasing economic opportunities, as I mentioned before, require peace and stability. Security and governance challenges in the Americas continue to pose significant threats, locally of course, but also to Canada because we're so interconnected as a hemisphere. We've been working with our neighbours to jointly address the region's security challenges, especially fighting transnational organized crime and drug trafficking. We have a number of projects along this line, and I'll mention one. A couple of months ago I was in Costa Rica. We support the national police school there. We gave them new equipment, helmets, bulletproof vests, GPSs, and vehicles, so they can do their work better.
In Guatemala, we contributed state-of-the-art forensic equipment and training, and this has really helped to achieve results in Guatemala. This is not just because of what Canada has done, but together we've helped increase the crime resolution rate from 5% in 2009 to 30% last year, a very significant change.
Building and nurturing relationships with partners in the Americas is the foundation for engagement. The Americas, more than any other part of the world, really rely and put value on trusted relationships and personal ties, so we work hard to build those. As many of you know, Canada is very well regarded throughout the region.
Just a little bit on consular then, my other mandate from Minister Baird. Enhancing safety awareness for Canadians abroad is the priority of our consular activities. As you know, Canadians love to travel. We took 59 million trips out of the country last year, and that's with a population of around 33 million to 34 million. We really work hard to provide Canadians with timely and accurate information, and of course, high-quality consular services.
Fortunately, most trips go off without a hitch. They are hugely enjoyable for travellers. But even with the best preparation and advice, some Canadians do encounter difficulties. In fact, in 2012, more than 235,000 consular cases were opened. We work closely with other countries to work as quickly and effectively as possible when Canadians are caught in emergencies abroad.
I do consular outreach trips to the region. The last one was to Asia, which is a region that hosts hundreds of thousands of Canadian visitors, residents, and students each year. We meet with counterparts to discuss how we can better work together to resolve issues as they arise.
I want to now say something about travel.gc.ca. How many of you have ever looked at that website? We have a couple. I have to confess I was not familiar with that website before I took this job, so if you're not, you don't have to feel bad. Well, maybe you should, but I felt bad too. It's a tremendous resource for Canadians and we work very hard to make this a top-notch website.
We just relaunched the website, and it now incorporates information from all government departments, from Health, Agriculture, and Trade, so it's really a one-window information portal for travelling Canadians. We have had good response from Canadians to the new website. We had over three million Canadians visit the website since it has been revamped, and that's an increase of 21% over 2012. The number of separate visitors to the website rose by over 90%. We're very happy about that.
We also have a mobile app now for the website. The users of the mobile app have increased by over 100%. I asked, “Is it from 1% to 2%, or what?” So here's the number in case you're as curious as I am. It's from over 9% to over 19%. We still have a ways to go, but it's still significant growth.
We have also streamlined the registration of Canadians abroad service on that website. That allows people to register so we know where they are, and if there's some disaster or unexpected political upheaval, we can send them information about how to keep themselves safe. The registration has increased since November by 46% because we made it easier to use that resource.
We're also using new social media channels and kind of dragging ourselves into the 21st century. We really saw how that worked with the Boston bombing earlier this month. We have quite a few followers on our travel.gc.ca Twitter account, and the tweets we sent out about consular contact information, in case any Canadians needed support or assistance, were retweeted 2,400 times. We were able to amplify the reach of that message to a total of 2.3 million impressions just through Twitter, so we're pretty excited about that.
The Emergency Watch and Response Centre responded to about 500 calls from Canadians who were looking for information about their friends or loved ones. We had an unfortunately sad situation, but an opportunity to test how responsive we were able to be. We were very happy with the results.
So these are key services that really do support Canadians in need. I'd encourage you, colleagues, to spread the word about these tools to your constituents.
In conclusion, as you have seen, our engagement in the Americas is benefiting Canadians and our hemispheric neighbours. We're also committed to ensuring that Canadians are well prepared to ensure their own safety when they're abroad and that they receive the support they need when challenges and emergencies arise.
I thank you, Mr. Chairman and colleagues, for having the opportunity to be with you today. Minister Baird and I are very pleased to respond to your questions after you get a little more information from my colleague. Thank you, Mr. Chair.