I will answer the first question and ask Ms. McCalla to answer the second.
The first question was about a potential bill of rights. It is of course important for the government to be clear about the services offered. Do we need a bill of rights or is there another way of going about this? That is another matter. In any case, the government must be very clear about the services that Canadians can expect.
It also has to be very clear about the services that are left to the discretion of an agency or the department. I cannot speak to that because that is another aspect of government policy. I can say, however, that it is very important for the government to make sure that the same services are offered by all missions. If some discretion is allowed, the government has to make sure that these services are provided fairly to everyone.
I'm going to ask Ms. McCalla to talk about whether there is any difference in the trends.