Thank you, Mr. Chair.
I think there are a few aspects to that. Number one, as we said, is understanding the volume of transactions at each mission, and then having a way of making sure that the resources available are assigned to deal with those. Some of the cases that cause the most problems, of course, are the cases of people arrested or detained abroad. Again, I think what we found here was that the staff of the Canadian missions received general training about how to deal with those people, but they didn't deal with all of the details. They didn't get training on all of the details of how they should conduct prison visits and how they should be able to identify signs of torture or mistreatment.
There was another thing in terms of general services that we mentioned in the report. I can't remember the exact number, but there were over 50 different types of services that Global Affairs Canada offers to people from the missions, but they were only tracking their performance on, I think, three or four of them, which is not very many. Unless they know whether they are meeting the service standards in all of the things they say they offer to Canadians, they don't know the best way to allocate those resources.
I think it's very much about understanding the services, where there's a shortfall, where they need to do better, and matching that up with the resources they have.