First, you gave a good overview of the problem. There are indeed problems with initial contact, that is, the way detained persons are contacted, and as to the training of officers in the department.
We made some recommendations.
In paragraph 52, we made the following recommendation:
Global Affairs Canada should strengthen its quality control process to ensure its consular officers contact and offer to help Canadians who have been arrested or detained, with a focus on those who may be at greater risk because of who or where they are. As well, consular officers should receive dedicated, cyclical training on arrest and detention cases throughout their careers. Such training should include how to conduct prison visits and provide tools for detecting incidents of torture, abuse, or mistreatment.
It is really a question of complying with departmental policies and standards and providing training to officers throughout their careers.