It is hard to explain. Perhaps employees from the department could explain it better.
We did find that, in those cases, officers from the department had indeed communicated with the persons directly affected when there were signs of torture. They contacted those persons in a timely manner, but it took them a long time to assess the whole situation and then to inform the minister of it. On the whole, I do not think it is acceptable to take such a long time for the whole process. There were certainly good practices at the start of the process, but there were also gaps in the subsequent steps.
It is very important for the department to assess these situations in a timely manner and to officially inform the minister within a reasonable period of time.