Yes. We very much value and are paying very close attention to the different submissions and reports that have been made about ways we can improve our consular services. While the provision of consular services is under the crown prerogative, our policy as a government is to assist all Canadians to the best of our ability wherever they are. We take that very seriously. We are not able to in all cases because of natural disasters, emergency or inhospitable local environments, war zones, etc. We go to great lengths, though, to have access as quickly and as directly as we can.
For us what is really important is the flexibility and adaptability that we need to adapt our consular response in different locations. We have guidelines and policies about all the different avenues we pursue, but every context and every case is different. In some cases certain tactics will be more effective; in other cases not. In some cases working publicly is more effective. In other cases working behind the scenes is in the best interest of the consular client.
It is not a one-size-fits-all solution. It's adapted to the local circumstance, but that doesn't mean people are getting different levels of service. We do our best.