I mentioned that Canada is the only country without an embassy, so that's a concrete step.
My second recommendation was about capitalizing on goodwill and engendering more goodwill among the Kosovo government and Kosovo citizens. An example of that is visa liberalization. It's been two years since the EU liberalized visas, and although there have been some minor drawbacks, overall it's been a success. The problems that were forecasted never came to fruition. Canada could engender goodwill with the country and have more influence through EU visa liberalization.
Also, as both you and my colleague Valerie Percival mentioned, we should give funding for paying secondments and make sure that we aren't the only country among our allies that doesn't have the same status within things like the OSCE.