The normalization talks between Serbia and Kosovo are EU-led. The European Union is leading those talks. They're backed mostly by the United States, which is the main stakeholder and has been the main stakeholder.
Canada hasn't had a very prominent role in them, other than taking, I would say, a passive role on the side of its allies. It doesn't have a direct involvement in the EU-mediated talks, and it doesn't have the backing or pushing that U.S. politicians and diplomats have in Kosovo.
The point that I made is that Canada has an incredible amount of goodwill and history with Kosovo. As Kosovars, Albanians, Serbians, other ethnicities within Kosovo, and citizens in Serbia get frustrated with the U.S.- and EU-backed talks, Canada can capitalize on its goodwill and take a more progressive and involved approach.