I think the Information Commissioner did an excellent job of outlining those factors. Given the fact that employees are working from home, they perhaps do not have ready access to some records and documents or perhaps the networks that they're accessing those records and documents through are not secure. This all impacts the ability of public employees to actually fulfill their obligations under the Access to Information Act.
That being said, I think this also points to a problem that has long existed with the access to information system, which is the need for better record-keeping in government. When the Access to Information Act was introduced and, indeed, when freedom of information was being discussed between 1965 and the time that the Access to Information Act was passed, there was a substantive discussion and debate about the need for better record-keeping, for more disclosure about the kinds of records the government had at its disposal and for ready access to those records. Unfortunately, those recommendations were never adhered to. Here we are, living in a digital age, and we still have the same problem.
I really encourage this committee to study the issue of record-keeping in government. It's not sexy, but it does go to Canadians' fundamental right to know and allowing them to exercise that.