The new system has been in place for just a few weeks. In spite of all the efforts made, there are a few problems with the system’s reliability and clarity, but they are being solved on a case-by-case basis. People on the ground also have concerns and questions, because it is a new system they have to get used to.
The response time for questions about it is not good enough yet. We therefore have to invest more there. We know that employees are learning how it works. There were indeed many inquiries during the first weeks, and that is absolutely important. About 5 million declarations were processed in the last few weeks. The system has to be able to meet the demand.
If you like, I can also ask officials to provide you with more details.