Thanks for that.
I think what the consultation could have achieved for us would have been to share with the developers the plan in general around the ArriveCAN app with respect to what the reality would be on the ground, what would happen when the lineups became long or when people arrived without having completed the app, and what would happen when they got to ports where there was nowhere to put cars that hadn't completed it or where they had to stay in line, or if the port did not have Wi-Fi accessibility.
There are so many different, individual permutations and specificities with each port that were really not looked at whatsoever. As well, there were a lot of questions like, “Are you a Canadian citizen or a non-citizen with a right of entry?” or people were asked for the address of the hotel they were staying at. Not many travellers know that. These are all things that meant travellers would be stuck waiting in line trying to complete all of this, and we would be helping them. I think that kind of thing could have really been addressed had we been consulted from the get-go on how this should have been rolled out.