The portal where you can ask for an access request is administered by the Treasury Board and by each institution. I think there are multiple numbers of portals. This is not something that we have control over or a review process for.
We haven't had a lot of complaints about access requests being difficult, but it should be something that most people in Canada have access to. Yes, there are going to be some vulnerable people in Canada who may need help, but those concerns should be going to the Treasury Board.