The proper management of information would be a good start. Right now, public servants are not obliged or mandated to review their inbox. They don't have a maximum volume of what they can keep in their Outlook sent box. There is no proper training on information management.
Ultimately, if the information were properly managed, you could start talking about artificial intelligence tools that review for duplicates, or for documents that are not responsive to the request, before somebody looks at the documents internally. Countries like New Zealand have started using those tools, so they exist. In Canada, I think we have a few institutions that have started doing that as well.
The information has to be found first, before we can use these tools. The problem we have is that information is everywhere right now. It's not properly managed. That's one of the reasons we think people are starting to say, “Let's not keep all our Teams stuff. Let's not keep all the texts that are transitory documents. Let's keep the proper documents for corporate knowledge and business values.” If you don't do that, you end up with a file with millions of pages. Until you clean that up and until people think about this every day, it's not going to get better.
We're working so fast now. We're working from home. We're working from the office. Everything is done digitally. It's no longer about printing a file and putting it in a little folder, which you can get when it's necessary. There are folders everywhere. It doesn't help with access requests at all.