When you appear on a talk show, let's say on television or on radio, subsequent to that you get an endless number of communications suggesting you should do A, you should do B, you should do C, you should do D, and asking why you're called the Ethics Commissioner in the first place if you can't do these things, and saying it's an outrage. The mere existence of the Ethics Commissioner creates a level of expectation in the public about response to issues that are important to them. That level of expectation had not been envisioned; let me put it that way. It's a challenge to educate people and say no, this is a serious matter--you have an MP; this is the appropriate route; you don't come directly to us.
Another kind of challenge relative to access to the Ethics Commissioner is that in many ways people think of the Ethics Commissioner as a kind of federal ombudsperson, so when they've exhausted all the possible appeals inside, let's say, the Department of National Defence and don't like the result, perhaps appropriately, they'll call up to tell us it's an ethical issue, and they want us to do something. That's not what was intended in the creation of the office. Whether it should be is, again, a different policy question, but it's certainly not what was originally intended. It becomes a challenge simply to deal with the onslaught of people. We need to respond to them in some way that makes them feel the matter is serious and that we take ethics seriously, but this is not the way to go about it.