We have a sort of self-imposed set of guidelines. We report extensively in our annual report on these statistics. We are very conscious of being timely in our responses.
I mean, we live in the real world, as you do, and we don't see us residing in an ivory tower. If you have a problem, it's typically a problem that you, or your assistant on your behalf, needs to have solved right away in as practical, principled, and thorough a way as time will permit. It's not like having judgments reserved, if you're talking about going to court. It's not like, “We'll get to that tomorrow.” Most of it is done very quickly. Notwithstanding that we have only one full-time employee in our office and everybody else is part-time, including me, there's an urgency involved in what we do. It's an urgency that is not only obvious; it's an urgency that essentially has to do with whether or not we are providing the service that members, who have, Heaven knows, given up what they've given up for public service, deserve.
That's my commercial, sir. Thanks for letting me answer that.