Thank you for that question.
We did. As I mentioned in my opening comments, having administrative flexibility as an election body was critical to enabling us to effectively respond to changing circumstances and new outbreaks.
We had three models for voting or for serving isolated communities. One was vote-by-mail, which was available, and no excuses. Anyone could use vote-by-mail. We also targeted certain communities where that entire group could all order vote-by-mail packages collectively, rather than individually, through the website or through our 1-800 number, and we would then send them to those communities.
Having the ability to use operator-assisted telephone voting was extremely valuable in those late-breaking situations. A first nations community went into isolation for an outbreak within the last three days of the campaign period. We were going to be sending a team in there with full protective gear, but with those changing circumstances, we were able to pivot. We used operator-assisted telephone voting to provide those voters with an opportunity to cast their ballot.
Having that administrative flexibility is critical, because there's no time in a fixed election campaign to try to put in place something that is not ready to go.