We work really closely with the union. There is a professional association representing the freelance interpreters. The bureau management is very open and constantly working with them to ensure that issues are addressed as they come up.
To echo my boss's sentiments from earlier, the biggest issue facing the staff and freelance interpreters right now is the matter of health and safety and the sound quality. We're working really closely on that.
Absolutely, we're always open. We actually did a workplace evaluation recently, so we'll be getting the results from that as well. If there are vicarious trauma issues, they will come up in that report, which we're expecting soon.