Thanks for that question.
I don't think our staff get enough credit for the work they do. None of us in this room could do the work we do without the staff who support us.
I sent my speech to a former staffer to read over last night. When she responded, the individual said, “Thank you for saying all of this. It made my heart jump a bit with anxiety as I feel it again, even though I left some time ago”.
It was traumatizing, and it is traumatizing for staff, especially with repeated phone calls into the community office.
I'm sure you get that in London as well.
As Ms. Khalid was saying, reading through the emails, I don't think there's enough support for them. I think the House of Commons has done a lot, and I know they're aware of the issue. They've done de-escalation training for staff so they hopefully have the tools to be able to de-escalate these calls, but it's pretty intimidating.
Most of our staff are young people. It's pretty intimidating, especially for the ones on the front line in the community, to be faced with this at the door of your office or on the phone, because a lot of times, these people who call, they call repeatedly. They hide their phone numbers so you don't know who's calling.
I've explicitly said not to answer phone calls from outside our area code, because a lot of times, those calls are abusive, and quite frankly, if someone lives in a different area code, they're likely not my constituent, and if they are, they can leave a message.
However, I think our staff are really underlooked in what happens in our offices.