There were measures, but they had to be prompted to a supervisor in order to.... The decision of the person disposing of a complaint or not looking at it and not referring it could be made alone without necessarily the check of a supervisor. Now it has to go through a supervisor. No complaint that is put in the filter is disposed of or not followed up on unless a supervisor gives it a nod. That would be the case, for instance, if there's absolutely no plausible offence under the act that's the subject matter of the complaint, or it's irrelevant to, in fact, the activities of the agency, which happens.
