In the case of Coquitlam, we had a situation of confusion about the process. We had a team there that worked provincially and was confused with the different rules. Provincially in B.C., the special ballots are sent to the headquarters after the election for the count. Federally, that's not the case.
This is something that ought to have been understood. It's very clear in our material, but we have begun to look at all the controls that can be implemented to make sure that these kinds of errors are picked up immediately and corrected before validation.
I have indicated publicly, Mr. Chair, that we will be introducing changes to our processes.