I think my question is not unlike that of some of the people who have spoken here earlier. Certainly Ms. Dhalla had a concern that I was going to speak to as well, which is on the issue of immigrant communities.
As you are aware, about half of Toronto's population was born outside the country. This presents really incredible barriers, in terms of both education and providing the information in the appropriate languages.
My office is constantly inundated with people who are not aware of the changes or the benefits they are entitled to. It becomes extremely difficult and frustrating to know that in fact they could be receiving some of these benefits.
It's unfortunate that we have not designed a system such that when we have changes, we could issue them a cheque, as opposed to saying that they have to apply. We are not always able get them, because of language barriers or, as was mentioned, literacy issues. People who are very marginal in society have great difficulties accessing the information. It tends to be better-educated people who know more about the system and make these types of inquiries, not the overall population that is in need. This is a bigger issue.
That's one issue I wanted you to comment on. I also want you to comment briefly on the issue of the charts. This is the chart comparing Canada to other countries. I always find that this comparison is a bit difficult to do, because it's comparing apples to oranges on every issue, whether it's poverty, because there are so many other factors at play.
Somebody making $400 in a country such as Portugal, where I was born, might be better off in comparison to someone in Canada making $600, because of issues such as taxes. In Toronto, for example, if you're a homeowner and a senior, all the money that you're getting from your pension is going to pay taxes, which average between $3,000 and $5,000. That's an incredible amount of money for a senior to pay when all they have is their pension to deal with. In Portugal, your property taxes might be only $100 a year. So you have to consider those factors.
It's also the issue of larger versus smaller cities. Property taxes are an enormous amount of money in larger cities.
So I find that with these numbers, the statistics, it's very hard to give the real picture. It gives you a little example, but not the full picture.
Do you want to comment on that?